During the summer of 2020, Dr. Tanouye purchased a new, climate-controlled, comfortable van to serve as a mobile exam room in order to continue to safely see our patients during the Covid-19 pandemic. The Vet Van allowed us to continue to care for our patients during the pandemic, and we found that our patients do very well in the van. The van has large windows on one side and in the back, and is bright, clean, and airy.
The van was meant to be temporary, but we and our clients have found it to be preferable to in-home visits: patients generally seem more comfortable, and we are more efficient which allows us to accommodate patients with urgent care needs rather than send them to an ER, where wait-times continue to be very long. As such, we have adjusted our business model, and will continue to see patients in the van.